We fully understand that items are prone to breaking when being transported. We feel really sorry when this happens, as this means you have to wait longer for a sweet replacement. In case you receive a broken item we ask you to send us the following information via the contact form: 

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• A photo of the damaged product

• Photo of the packaging how the item got delivered

• Order date

• Any other relevant details

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If you still have any questions about this, we hope you will contact us. We will get back to you as soon as possible with an answer (expected within 48 hours).